Question 1

How do credits work? How many credits does each export use?

Accepted Answer

Each export (image, GIF, or video) uses 1 credit. Sign up and get 5 free credits instantly to try all features with no commitment.

Question 2

What's the difference between subscription plans and credit packages?

Accepted Answer

Pro subscription gives you 200 credits every month with 90-day validity—perfect for regular creators. Credit packages are one-time purchases for flexible, occasional use.

Question 3

Do credits expire?

Accepted Answer

Sign-up bonus credits expire in 30 days. Pro subscription credits and purchased credit packages last 90 days.

Question 4

Which plan is right for me?

Accepted Answer

Create 10+ animations monthly? Choose Pro subscription ($9.99/month, 200 credits). Use occasionally? Standard credit package ($9.99, 120 credits) offers the best value!

Question 5

What payment methods do you accept?

Accepted Answer

All payments are processed securely through Creem payment platform. We accept all major credit cards, debit cards, and other mainstream payment methods with bank-level encryption.

Question 6

What's your refund policy?

Accepted Answer

We offer a 7-day money-back guarantee! Not satisfied? Request a full or pro-rated refund within 7 days of purchase. Simply email support@paperanimator.art to process your refund.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Absolutely! Cancel anytime with no questions asked. Your subscription stays active until the end of your current billing cycle—you keep all features until then.

Question 8

What if I need help?

Accepted Answer

Our support team is here for you! Email support@paperanimator.art and we'll respond within 3 business days (Monday-Friday, 9AM-5PM EST). We're committed to your success.

Question 9

How soon can I start using my credits after purchase?

Accepted Answer

Instantly! Credits are added to your account immediately after payment confirmation. Start creating your animations right away—no waiting required!

Pricing

Choose the plan that works best for you

Pricing

Choose the plan that works best for you

Free

Pro

Everything you need to know about pricing

Free

Pro

Everything you need to know about pricing